Saturday, September 12, 2020

Introducing VR&E's e-VA Customer Service Support

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Seal of the US Department of Veterans Affairs

Greetings Veteran Readiness and Employment (VR&E) program participant,

We have exciting news! To improve our service to you, Veteran Readiness and Employment (VR&E) Service is now using an electronic Virtual Assistant (e-VA). e-VA is an artificial intelligence platform providing modern, streamlined and responsive customer service, as well as automating routine administrative activities with your VR&E Vocational Rehabilitation Counselor (VRC) and staff.

What does this mean for me?

With e-VA, you will be able to:

  • Communicate with more flexibility and convenience
  • Obtain more timely responses to basic questions
  • Schedule and reschedule appointments virtually
  • Receive automated alerts, follow-up messages, and appointment reminders
  • Submit documents, such as grades, schedules and other important documents online
  • Connect with your counselor via text and/or email

If you decide to communicate through e-VA, be assured that all your communications will be private and secure from your smartphone, tablet or computer. Additionally, all your correspondence within e-VA will be captured and saved in your record within VR&E's case management system.

How do I get started with e-VA?

Veterans who are enrolled in the VR&E program will have the option to opt-in to this new application. You will receive a text message from the short code number 59733, and/or an email introducing e-VA as VR&E's new electronic Virtual Assistant in the next few weeks. Using e-VA is optional, and no action is necessary if you opt not to use e-VA. Upon opt-in acceptance, the benefits of e-VA will immediately be made available to you.

What if I don't get the text or email?

If you do not receive either a text message or email introducing you to e-VA, you may also send a text directly to the short code number 65368 or send an email to You may also contact your counselor for assistance and confirm that they have your correct contact information.

While e-VA is available via text messaging and/or email, your VR&E counselor is still available to assist you by phone and/or via Tele-counseling and will resume in-person visits after the national emergency has been lifted.

If you have any questions or need additional assistance, please contact your VR&E counselor at your local VA Regional Office (RO). You can find your closest VA RO here:, or call 1-800-827-1000.

A grateful Nation thanks you for your service!


VR&E Service

Sent to on behalf of US Department of Veterans Affairs
Veterans Benefits Administration · 810 Vermont Avenue, NW · Washington, DC 20420 · 1-800-827-1000