Friday, November 20, 2020

COVID-19 Vaccine for Veterans, Free Customer Experience Certificate, Changes to Patient Billing FWD BCCd to VSOs



Join the Coast Guard Auxiliary
US Department of Veterans Affairs
facebooktwitterinstagramyoutubeRPPodcastblogwebsitecontact us
#VetResources is a weekly newsletter for Veterans, their Families, Caregivers, and Survivors.
SIGN UP | VIEW/SHARE | EVENTS | WELCOME KIT | PODCAST
Scroll down for a list of all events this week
ch

Understanding Your VA Patient Billing Statements 

Veterans will not be charged for interest or administrative charges until at least December 31 for medical care received since April 2020.
VA stopped mailing monthly patient billing statements in April. Veterans with an account balance will receive information-only letters in November with information on copayment charges and voluntary payment options. 

   LEARN MORE 

vac

What You Need to Know About the COVID-19 Vaccine

VA is working with the Centers for Disease Control and Prevention (CDC) to plan how to deliver a COVID-19 vaccine when one is available, all while prioritizing Veteran and employee safety. Your VA medical facility will update you when vaccines are available. 

LEARN MORE

Participate in Ongoing COVID-19 Trials

As part of fight against the COVID-19 pandemic, VA is recruiting volunteers for COVID-19 clinical trials at select VA facilities across the country.

PSA VIDEO    SIGN UP

VA coronavirus Updates | Chatbot | App | Weekly Report
ChooseVA
VA CX

VA Report Lists 71 Top Customer Experience Initiatives

Over the past five years, VA's trust scores – as determined by VA's Veteran customers – have increased by 24% – showing the positive impact an intentional commitment to, and investment in customer experience can have for those we serve.

LEARN MORE   DOWNLOAD


102-year-old World War II Veteran has Columbia park named in her honor


CX Customer Experience Cookbook

VA Releases Customer Experience Guide for Federal Agencies

The Customer Experience Cookbook is offered as an aid for any government organization or CX practitioners that have the desire to become more customer-centric by establishing a CX program.

LEARN MORE   DOWNLOAD


Veteran Owes his Life to a Partnership-funded Lung Cancer Screening


cx

Free Customer Experience Training

Veterans and their families can boost their skill set with a free Operational Customer Experience Management training program and certificate offered by Medallia. Attend a November 19 webinar to sign up for the free self-paced online program. 

LEARN MORE


Learn How to Support a Veteran Loved One


cg

Coast Guard Auxiliary for Camaraderie and Service

Looking for camaraderie and a chance to contribute? Volunteer with the Coast Guard Auxiliary! Auxiliary volunteers help the Coast Guard accomplish its missions. The Auxiliary has units in all 50 states, Puerto Rico, the Virgin Islands, American Samoa, and Guam.

LEARN MORE


Tips to Stay Safe from Scammers


btb

VA Podcast: Borne the Battle

Alongside Iraq War Veteran David Eckert, Vietnam War Blue Water Navy (BWN) John Burns educated BWN Veterans on how to file a claim to receive compensation.

LEARN MORE  LISTEN


Support Veteran Job Seekers on LinkedIn by Writing a Post with #offeringvetshelp and Searching #VetsOpenToWork


veac

Pennsylvania Virtual Veterans Experience Action Center Assists 500+ Veterans with one-on-one assistance

These VA-hosted events offer one-stop VA and community support to include updating and adjudicating claims; enrolling in VA health care, and scheduling medical appointments; accessing housing and temporary financial assistance, and applying for State Veterans Benefits Assistance.

LEARN MORE

mlms

VA Podcast: My Life, My Story #3: Simon's Work is his Hobby

Listen to Simon's story, whose work is his hobby. 

LEARN MORE  LISTEN


Thanksgiving

Virtual Events this Week

VIEW ALL EVENTS

VAntage Point:
VA News Releases:

Need to contact VA?

Don't know what number to call?

1-800-MyVA411 (800-698-2411) is never the wrong number

VA Welcome Kit

Find a VA Facility near you.

 FACILITY LOCATOR

Not sure where to start?

 VA WELCOME KIT

Want to receive this newsletter or other VA updates?

sign up for more topics of interest
health carecareers and employmentlife insurance
disabilitypensionburials and memorials
education and traininghousing assistancerecords
Sent to swsouthfield@aol.com on behalf of US Department of Veterans Affairs
810 Vermont Avenue, NW · Washington, DC 20420